Backup failure

[BillB66]

System is Mitel 3300 Cxi 8.0.5.12

WE have just taken over support for this site and I went to site to sort out some issues.
On arrival ( b4 making changes ) I successfully completed a backup.
The installer hadn't initialised the voicemail ( via admin mailbox so the voicemail wasn't working. I did this and allocated mailboxes to all users (8). I also created a new hunt group and changed some button programming.
Before leaving site I attempted to do another backup but it failed ?
There was a popup that displayed "unable to transfer file due to backup failure"

Maintenance Logs show this
4899,Info,2009/Jan/30,18:54:17,EntryBlock,"Maintenance:
Category(Category1); msgFormatId(0)EntryBlock
- Disable Block State Backup in progress with Mask 0x2",
4898,Error,2009/Jan/30,18:54:17,BRManager,"Progress Monitor
- createBackupTask()Unable to determine if there is enough room for a backup",
4897,Error,2009/Jan/30,18:54:17,BRManager,
BR_Manager->Failed to get space used for '/vmail/d/vm/grp',
4896,Error,2009/Jan/30,18:54:17,ML_Defs,
directorySpaceUsed()->Failed to open directory (/vmail/d/vm/grp).,
4895,Info,2009/Jan/30,18:54:17,EntryBlock,"Maintenance:
Category(Category1); msgFormatId(0)EntryBlock
- Enable Block State Backup in progress with Mask 0x2",
4894,Info,2009/Jan/30,18:54:17,BR_BackupCustomAppServer
,"Maintenance: Category(Category1);
msgFormatId(0)BR_BackupCustomAppServer
- Backup starting (excluding Voicemail messages).
(excluding call history records).
Using FTP, the client will transfer
the archive file to directory 'C:'.",

DBMS Check full shows
0 view error(s), 0 table error(s) detected.

State of vmail exts is
Location | Device | State |
1 4 27 1 1| Superset 4150 | Idle |
1 4 27 1 2| Unassigned | Not applicable |
1 4 27 1 2| Alternate Codec | Idle |
1 4 27 2 1| Superset 4150 | Idle |
1 4 27 2 2| Unassigned | Not applicable |
1 4 27 2 2| Alternate Codec | Idle |
1 4 27 3 1| Superset 4150 | Idle |
1 4 27 3 2| Unassigned | Not applicable |
1 4 27 3 2| Alternate Codec | Idle |
1 4 27 4 1| Superset 4150 | Idle |
1 4 27 4 2| Unassigned | Not applicable |
1 4 27 4 2| Alternate Codec | Idle |

any Ideas ? ,

My only idea was to reset the Mitel , but it seems a bit drastic and I dont want to upset the customer any further.

 

[tlpeter]

The voicemail does not work before you reset the controller
Maybe this is preventing you for backin up a database that is not correct (the voicemail does not work)

Out of my head voicemail port are asigned as 4150 supersets but i could be wrong


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[BillB66]

No I dont think its that,the voicemail ports were already assigned , Thats what requires the restart.the voicemail actually works.

 

[tlpeter]

I did read (here) that backup could not work when a voicemail port was on DND


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[BillB66]

Yeah I remember reading a post as well but i couldnt find it

If they are in DND how do I get them out of DND ?

 

[tlpeter]

Make a feature acces code for remove DND remote

example

*9 for remove DND remote and voicemail port 100

Then from a phone type *9100
then that port has no DND any more

Dial all your vmports to see if they answer


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[james1982]

Ive still got a similar problem

thread :

http://www.tek-tips.com/viewthread.cfm?qid=1524963&page=1

havent been able to resolve and neither have mitel yet.
system 3300 mxe on rel 8.0.8.8
Mitels initially said there was backup issues on all rel 8 software
ive checked and all my vm ports are in service and idle.
Mitel are due to call me back anytime now so ill let you know.

 

[Lundah]

Looks like a folder is missing. FTP into the controller and see if you can get to /vmail/d/vm/grp. Your log messages seem to indicate this folder is missing. If so, create it, and try again.