BACKUP FAILURE PROBLEM - PLEASE ASSIST!!!

[kmt]

I have ArcServe 2000 installed on a Windows 2000 Server. The scheduled backup has been running without any problem for about four months on a daily basis.

All of a sudden it has stopped. The following message is recorded in the log:

W3073 - Unable to logon as user (USER=ADMINISTRATOR, EC=LOGON FAILURE)
w3831 - Unable to find any media
Mount media request cancelled by user or by default timeout
Backup operation cancelled

We have tried changing the tape, stopping and starting all engines and stopping and starting the job but the same thing occurs each time.

Now, I cannot create a new job as ArcServe tells me that there is no media in the drive!

Any assistance would be greatly appreciated.

 

[jabus]

A couple of things to check...

Is this a library? Are you appending to tape? What is the timeout for the first media? If it is the default of 5 minutes, try increasing to 15 minutes.

Was the password for Administrator changed? Is this on a Domain? It would be best to create a user account and assign appropriate rights and permissions to it, and change the backup job to use Domain\User.

 

[JohnARigali]

(I originally posted this in another thread, but it seems relevant here as well.)

A few weeks ago our backup job began failing. Most of the failures were due to E3714 "Unable to write to media" but a few were due to W3831 "Unable to find any media". I had stashed some data on our server just before the failures began -- and this pushed the size of the data backup selection over the limit of our tape drive. I deleted the data that I stashed (it turned out to be corrupt, so I no longer needed it), and the errors went away.

I've noticed that ARCserve sometimes creates an entry in the activity log just prior to either of these errors instructing the user to insert another tape. (This only happened once on our server.)

OUR CONFIGURATION
controller: Initio INI-A100U2W PCI SCSI
tape drive: Seagate STD624000N (12/24GB DAT)
OS: Windows 2000 Server SP2 + Security Rollup Package
software: ARCserve 2000 7.0 Advanced Edition (Build 1086)

John Rigali
Systems Engineer
PC Specialists John Rigali
Systems Engineer
PC Specialists
john@computica.com