Backup Exec 8.6 Remote Agent issue...

[teabag]

We've installed the Remote Agent on a server, and the install was successful. However, when the backup job runs, it'll run for 5 or 6 hours, and only backup like 500MB. Does anyone have any idea what's causing this to be so slow? This is the only server that's giving us problems, and it's a fairly new development server. We have over 70 servers, and all of the Remote Agents work fine on those.

We've already uninstalled and reinstalled the Agent several times. We installed the Agent the same way we installed the Agents on every other server.

Any help is greatly appreciated.

TIA!

 

[teabag]

Nobody has an idea about this?

 

[dogmata]

check that the volumes you are backing up dont need defragging
- check for scsi errors in the system log on the media server
- copy 1 GB of data accross fromt the remote server and see what the network manages (preferably just after running a backup)
- disable virus scanners
- put media server NIC, switch and remote's NIC on 1/2 duplex > try a backup
- check that the block size and buffer sizes are corect for your tape unit (devices tab > device > properties)
- create a B2D folder > run a backup of at least 500 MB > then run the same backup but to your tape unit:
a) If both backups are slow chances are you have a bottleneck on your network or, if the tape unit and hard-drives are attached to the same SCSI controller make sure this has the latest scsi driovers attached and that its not faulty
b) if the backup to disk is faster than the backup to tape you should look at the config. for your autoloader.


It also depends what you are backing up ie. mailbox backups will always be slow, lots of small files will take longer to backup

Hope this helps
Dog.

 

[teabag]

dogmata, thanks for your suggestions... we'll keep those if we have any other issues...

however, we seemed to have fixed the issue by creating the job on our other backup server... we got our first successful full backup of the problem server, and all we did was move the backup job to another server... strange...

 

[dogmata]

Do you have identical hardware though, including the NIC's and NIC drivers, same scsi card and driver etc ?

Cheers
Dog

 

[teabag]

Yeah, both servers are the exact same... both have the same SCSI cards, tape libraries, hardware, etc...

The only thing we did change when we moved the backup job was change the time that it starts... when it would just keep running, we had it starting at like 6:30pm... but now we have it starting at 10:40pm... it only takes about 15 mins to backup about 2.5GB worth of data... not sure if changing the times makes that much of a difference though...