Backup Exec 7.3 user32.dll 1

[ady]

We get an error when starting our NT4.0 server, some Backup exec services won't run and we get a pop up of error initialising user32.dll, we tried the recommended regedit of increasing threads to 512 and still doesn't help, Any ideas???

 

[jsauce]

please list the exact error you receive.<br>
Since the USER32.DLL file is the Windows NT User library to provide support for user interface routines<br>
<br>
Also is this Seagate Backup Exec 7.0 Build 719?<br>
When a pop-up message is received from Backup Exec 7.0 build 719 that is<br>
installed on Windows NT Server 4.0, the access to the CPU is blocked, except for<br>
critical processes necessary to keep the computer running Windows NT running.<br>
Some or all applications may quit responding until the message box is closed.<br>
The server may become completely unresponsive on the network while in this<br>
state.<br>
<br>
NOTE: This behavior has only been seen in Backup Exec 7.0 Build 719.<br>
<br>
Seagate Technical Support reports that Build 719 of Backup Exec for Windows NT Server 7.0 makes a change to the registry that causes this behavior. The registry change is required in order for Backup Exec to work on Small Business<br>
Server (SBS). This change, however, causes problems on Windows NT 4.0 Server. At this time, the installation program of Build 719 does not check to see if the version of the OS is Windows NT Server or BackOffice SBS. The registry subkey<br>
changed is:<br>
<br>
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager<br>
\SubSystems\Windows<br>
<br>
NOTE: The above registry key is one path; it has been wrapped for readability.<br>
<br>
The entry before installing Backup Exec 7.0 Build 719 is:<br>
<br>
%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows<br>
SharedSection=1024,3072 Windows=On SubSystemType=Windows<br>
ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3<br>
ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off<br>
MaxRequestThreads=16<br>
<br>
The entry after installing Backup Exec 7.0 Build 719 is:<br>
<br>
%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows<br>
SharedSection=1024,3072,512 Windows=On SubSystemType=Windows<br>
ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3<br>
ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off<br>
MaxRequestThreads<br>
<br>
If this is so:<br>
<br>
On Windows NT Server 4.0, add the "=16" value back to the MaxRequestThreads<br>
section. Do not make this change on Small Business Server.<br>
<br>
Please let me know if this helps.<br>
<br>

 

[SRG]

Don't know about anybody else but I had many problems with BackupExec 7.0 for NT or as I like to call it BENT. Might suggest you look to going to 7.2 - now I even see a 7.3 but I have had much better luck with 7.2<br>
<br>
check

http://www.veritas.com<br>

I don't know what is happening with the product line since Veritas has purchased seagate software storage and network management division. but I have worked with Veritas on other products and they are good.