Backup Agent for Exchange Error

[rrowland]

Hi all,

I am using Arcserve 2000 Adv Edition on a Windows 2000 Server (SP2) system to back up my Exchange Server. I can to a Brick Level backup OK, however, I cannot do a backup of the Information Store without getting the following error:

E8562 Failed to receive data from the database agent. (EC=10054)

I have SP3 for Arcserve 2000 applied to the backup server and to the Exchange server.

Does anyone have any idea how to correct this issue.

Thanks,

Richard Rowlandson

 

[dtolman]

It could be a problem with security. Right click on the NT/2000 server you are selecting to backup Exchange on, select security, and make sure you are typing in an administrative user name with the form: domain\username

 

[cduser]

On Exchange Server, Open Registry Editor and do the following Changes.

HKLM\Software\computer Associates\ARCserveIT\DSAGENT\Current Version\Agent\Dbaexch\USETCP Value . Change the Value of USETCP From 1 to 0. ie. you are changing the protocol from TCPIP to Named Pipes.

Stop and Restart the Backup Agent RPC Server for this change to take effect.

Another way of changing the Protocol is to uninstall and reinstall the Agent and selecting Namedpipes during installation.

Hope this helps.
Thanks

 

[speshalyst]

CDuser,

Correction....

You don't have to uninstall\reinstall the agent...

Just re-run the configuration...


cheers

Speshalyst So it Shall be Written!
So it Shall be Done!!