Backpack cdrom Drive for NAM 2

[jr6674]

Does anyone know the exact model(s)or part number(s) of a backpack cdrom drive that works with the NAM aplication module and OS/2 operating system from Micro Solutions . I will be putting in a new NAM voicemail and will need the backpack drive to re-install the latest ACD Cinphony II software which I was told by Cintech that it only comes in a cd version and not floppys.Hope you can help me.


Thanks

 

[NTL555]

Well, I do not have a part number on a Backpack cdrom, but I was just reading.. are you doing a co res install. If so I advise you not to. You may be asking for more trouble then you will want, but on the other hand.. some units actually do work..

NTL555

 

[FletcherP]

Did Cintech explain that Nortel no longer supports
co-resident ACD systems for Cinphony I - II ?

Cross link file problems will possibly eat your system alive
at the worst time. No VM and working ACD or the worst one is a working VM and a damaged ACD not working in the middle of the day.

Split your Voice mail and ACD now while you are reconfiguring the system. You may thank yourself later.

 

[jr6674]

No they did not explain that to me. So nortel does not support co-resident on the new systems running 6.1, because let me tell you a little history on the voicemai.

This system was xc 5.0 before with voicemail 4.0 and cinphony II older version, then the system was upgraded to xc 6.1 to support the off-core DTI, and voicemail was upgraded to 4.1, and cintech told us that we need to upgrade to the latest cinphony II to support the xc software, and this was done on the beginnig of 2004, prior to this upgrade the system had already been up for about 5 years with no major problems. After the upgrade I started experincing that the voicemail would hang and calls to the AA would not be answer, along with Cross-talk on the lines (especifically on the analog lines), I also would not get a consistant ring across the point-to-point connection to another location, but the major problem was the voicemail would stop responding, and now it is happening everyday, so I taught that maybe there was hardware failure,

SO ARE THE PROBLEMS THAT I AM FACING DUE TO THE FACT THAT I UPGRADED TO XC 6.1 AND NORTEL NO LONGER SUPPORTS CO-RESIDENT WITH THIS VERSION? BEACUSE I HAD NEVER HAD PROBLEMS WITH THE VOICEMAIL AND ACD BEFORE UNTIL I UPGRADED TO XC 6.1.

 

[FletcherP]

Any time you change a software version in the system you run the risk of not matching requirments for the Cinphony system. Cintech requires that for the Nortel 6.1 ver software that you have the Cinphony 3.6.0027 ver software load in the NAM. The problems that you are experiencing are a result of compatability problems between software releases. The cross link file problems that I related to are a coresident NAM issue that has been known for some time. You have been lucky up to this point not having a cross link issue. Are you running Infocus on a Windows 98se machine ? If you are then if you change to a XP machine then you wil be required to change to a later version of Infocus. (compatability issue like the 6.1 system)

 

[jr6674]

Well I did change the software for the cinphony II to 3.6.0027 when I upgraded to 6.1 and ever since then I have experience instability on the voicemail. So I think I will defenately take your advice and separete both the ACD and Voicemail.

Just have a question?
The Nam that I have now which co-resides with the ACD, can I just disable the voicemail within and have it just as an ACD?

If I backup all the greetings and voicemail boxes from the co-resident Nam and place them into the new Nam, would I have any problems?

 

[NTL555]

you should not have any problems, only if you backup a copper to fiber and vice versa. As far as the ACD, you can backup the data also by entering into DOS-Shell and backup all the .DAT files onto a floppy disk. You should not have any problems, unless you are also restoring from a copper to fiber.

NTL555

 

[jr6674]

thanks for saving me future headaches , i will go ahead and separete and will update this in about a week from now to let you know how it went. thanks again.

 

[Sphoneman]

NTL555,

A star for you, for your experienced technical answer.

Steve
tele-dataservices.com

 

[Roldan]

NTL555,
So you're saying if you do a back-up via F983 from a copper NAM and try to load it to a fiber NAM, you'll have problems? Good to know, I was considering it for a customer who I may do this for, I'll explain in another post.

Louie Roldan

http://www.4vertex.com

 

[NTL555]

If you restore a copper programming on a fiber NAM, your messages will be garbled (as if you were talking under water) Programming will still be intact, but the messages will be all messed up. Vice versa for the fiber to copper. This also applies to ACD backups and restores.

I will say, if you change to a new NAM, just reprogram it. Also better to start fresh anyways. It'll be like a brand new car. :-d

NTL555