Well I can install the agent on the virtual servers and that works fine, so I am getting the actual server data. My problem lies on the host server. As you know, the host server has folders setup for each virtual machine that it hosts. There are files, .vhd, which is the virtual hard drive of the virtual machine, and .vud, the virtual undo disk which is basically a save of the drive so that if you make a change you can revert back. The CA agent on the host server will not back up those files, even though I use the Open Files agent. The open file agent log merely states that the files could not be backed up.
I can exclude the vhd and vud files from the backup and still have the information backed up from the virtual server but it would be easier for me in the event of a disaster to recover those files instead of the actual virtual server. The only reason we backup the virtual servers is for file restores.
Does this make a little more sense?