Background images for 7970 - List.xml question

[dudecrush]

I've got CM 9.1

I'm trying to change the background image on a 7970 phone. Like most posts, I've used this doc:

http://www.cisco.com/c/en/us/td/doc...ish/administration/guide/75adm80/7970cst.html

I've created my List.xml file using Notepad, and I have my .png files - one thumb and one full. I've uploaded the .xml and both .png files to my pub and my two subs to /Destkops/320x212x12. I then disabled caching and restarted the Cisco TFTP service on all 3 boxes. When I go to my 7970, and go to Settings > User Preferences > Background images, the files don't show...even after I reboot the phone. I don't get it.

This is my entire List.xml file. Did I make a mistake? Does anything need to be added?

<CiscoIPPhoneImageList>
<ImageItem Image=”TFTPesktops/320x212x12/Anchor_thumb.png”
URL=”TFTPesktops/320x212x12/Anchor_thumb.png”/>
<ImageItem Image=”TFTPesktops/320x212x12/Anchor_full.png”
URL=”TFTPesktops/320x212x12/Anchor_full.png”/>
</CiscoIPPhoneImageList>

All I can think of is that the 7970 is looking in a folder other than 320x212x12. The documentation for 7970's said I need to use 320x212x12 - is this correct?

 

[whykap]

verify that your full and thumbnail png files are the exact size that is required, otherwise they will not show up.

Full size image—320 pixels (width) X 216 pixels (height).

Thumbnail image—80 pixels (width) X 53 pixels (height).

Also make sure your xml exactly matches the example, and no accidental spaces are entered after each line.
Other than that, you look like you are right

 

[dudecrush]

The documents said 320x212, while yours is 320x216. Is yours a typo or is the Cisco documentation incorrect? The .png files are correct for 320x212.

The XML file had an additional carriage return after the last line. I removed it and will upload the file again. Maybe that was the problem.

 

[whykap]

I copied that straight from your doc, I didn't type it. That is the correct size.
Also the extra space will invalidate your xml.

 

[dudecrush]

Looks like we might both be right:

I saw this: List.xml File Format Requirements
The List.xml file defines an XML object that contains a list of background images. The List.xml file is stored in the following subdirectory on the TFTP server:
/Desktops/320x216x16 for Cisco Unified IP Phone 7975G, 7965G, and 7945G
/Desktops/320x212x12 Cisco Unified IP Phone 7971G-GE and 7970G

And this....

The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone:
•Full size image—320 pixels (width) X 216 pixels (height).
•Thumbnail image—80 pixels (width) X 53 pixels (height).


I'll ask our marketing team to send me .png files that are 320x216x12 and see if that works.

 

[dudecrush]

Well - I had marketing send me new files with the updated pixel size, and I saved it in 320x216x12 - and it still doesn't work. Grrrr....

 

[ADB100]

Get wireshark on and watch the TFTP conversation...

 

[dudecrush]

Ha! After a call to Cisco TAC we finally got it worked out.

For 7970's:
> TFTP Directory in Call Manager is 320x212x12
> I misconstrued the .XML information in their doc.

Their doc said the .XML file should look like similar to this - which I took to mean the thumb and full size references needed to be on two separate lines.

<CiscoIPPhoneImageList>

<ImageItem Image="TFTPesktops/320x212x12/TN-Fountain.png"
URL="TFTPesktops/320x212x12/Fountain.png"/>

<ImageItem Image="TFTPesktops/320x212x12/TN-FullMoon.png"
URL="TFTPesktops/320x212x12/FullMoon.png"/>

</CiscoIPPhoneImageList>

[highlight #FCE94F]In reality, it needs to be like this - both the thumb and full size image on the same line....[/highlight]

<CiscoIPPhoneImageList>

<ImageItem Image="TFTPesktops/320x212x12/abthumb.png"
URL="TFTPesktops/320x212x12/abfull.png"/>

</CiscoIPPhoneImageList>

Everything is nice and pretty now.