[b][u]Software will not Recognize USB Ports[/u][/b]

[rvnguy]

I have installed "HP PrecsionScan LT" scanner software on a XP system, and ME system with the same results. I have contacted HP with no help.

Problem: Scanner not found(HP ScanJet 4200C). Using the trouble shooting help from HP I am led to believe that the USB ports are not initialized in BIOS & that HP can provide no support for this. Catch 22 I am also using HP PhotoSmart 7350 (USB) printer that is recognized and functional. Have swapped USB ports and printer works, scanner not found. Swapped cables, same result.
Have un-installed, re-booted & re-installed so many times that I am close to fading the bits on the CD or wearing my power switch out!!!

Is there an alternative to the HP software or some diagnostic tool that I am not aware of to dig into this? Maybe something like the set of AT cmds for a modem that can be excecuted at cmd line?

Barring a hammer or wonderful pyrotechnics as a cure any suggestions?

Thank You

rvnguy

 

[rvnguy]

Also, I see my TGML failed!!! What did I miss????

rvnguy

 

[MorganGreylock]

What kind of system is it? It seems to me that whenever I reload my computer, I have to install the motherboard chipset drivers before the USB ports will work. What kind of motherboard is it? If you have the CD that came with the board, I would use that to install the chipset drivers before you do anything else.

If its an out-of-the-box system (like a Dell, for example) you should still be able to get the chipset drivers either from a CD that came with the system, or from their website. (Dell has chipset drivers downloadable from their site.)

Hope that helps.

 

[rvnguy]

MorganGreylock,

Thank You for the look. Sorry I did not make it more visible in the initial post:

"Catch 22 I am also using HP PhotoSmart 7350 (USB) printer that is recognized and functional."

Point being, the USB bus is functional but the scanner sftware is not recognizing it.

Box type (MOBO type): I have tried to install this sftware on several of my systems with the same results. All systems custom built & not from a sys provider i.e. DELL or HP.

Thank You again

rvnguy