[b]Transfering calls offsite partner ACS R6 T1[/b] 2

[wirednet]

I recently installed a partner T1 card upgraded to R6 and set up DID's. Everything seems to work well except we cannot transfer calls to the other office offsite(which has a Norstar system). I have no ideas except working with the flash timing? Or is this a CO issue?

 

[ttech]

You can not do a Hook flash call transfer (or RECALL call transfer in partner terms)with a DID line, It is a Centrex feature thet requires Loop Start Lines provisioned for centrex

~don~

 

[392]

True, you cannot do a line transfer via CO side feature on a T-1. However, you can forward the DID call externally, which will simply do a trunk-trunk conference and dial the destination. Uses two trunks for each forwarded call for the duration of the call, but works well enough for limited applications.

 

[wirednet]

Thanks, so the T1 CO dosen't recognize centrex and you can forward the DID which conferences two trunks which will help with some issues, but can you also answer a call with the partner and transfer the answered call off site with some other feature? I will test more today for other options. Thanks.

 

[ravnz5]

Did you enable remote call forwarding in system programming (#322) for extensions? I normally set that up for an extension and call forward that extension to personal speed dial 80 with the number to the offsite place in that speed dial bin. I then just do a direct transfer to that extension, sending the call over to them. Should be easy to do with that software.

We all need a little help once in awhile. Tony the Phoneman..