[b] ERR4291 10 0 9 1 or 2 or 3[/B]

[jcw2]

on an Opt 11, rel 25.3 Documentation says:
ERR4291 Music route is undefined.

This switch had MOH at one time but all programming has been removed from the CDB and RDBs that would refer to the music route. It looks like it was route 10 cust 0 I have no idea what the 9 1, 9 2 or 9 3 part of the error code is referring to. I "dummied" in a music RDB but didn't program a trunk member so still get the error. I'd just like to delete any reference to music. I'm hoping the other part of the error code will give a hint.

 

[johnpoole]

check the musr prompt in all your acd groups.. oneof them amy be pointed the that route

john poole
bellsouth business
columbia,sc