AVG Network Edition - Add Additional Liceneses

[gavm99]

Hi all,

I have a customer who has 10 licenses within a Network Edition of AVG. They have several new PC's and therefore require 2 more licenses.

Is it possible to simply purchase 2 new licenses of the Network Edition Product and add these to the existing licenses?

I am concerned it will directly replace the existing licenses.

Thanks.


Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

 

[kjv1611]

Have you tried asking Grisoft directly? My guess is that they would provide the best answer on that, being its there product, and that's more of a licensing issue..

--

"If to err is human, then I must be some kind of human!" -Me

 

[gavm99]

AVG Support are as good as a cafe on the moon.

I was hoping someone else would have come across this and would be able to advise.

Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

 

[kjv1611]

Well, if they are that sorry for a paying client, I'd just go elsewhere with the new machines for sure, assuming that's an option... or else transfer to a new provider all together.

--

"If to err is human, then I must be some kind of human!" -Me

 

[gavm99]

I agree but the customers 10 licences doesn't expire till Dec 09.

This morning I took a gamble and purchased 2 version 8.0 Network Edition Licenses, they went straight onto the new machines without a problem.

Thanks.

Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

 

[wahnula]

AVG Support are as good as a cafe on the moon.

Thanks for the warning. And the imagery!

Tony

Users helping Users...

 

[cajuntank]

I bought mine from a distibutor/reseller instead of direct from Grisoft. Through my reseller, Walling Data Systems, which is one of the resellers Grisoft list on their web-site, they offer me very good support. I also had the option to purchase 24x7 support from them as well. Where I am limited to email support with Grisoft, which I can still do; I get email, online chat, remote assistance, and telephone support. They even remoted in when I was ready to do my install and did most of it for me for no extra charge (I did buy 1500 licences though).