Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Average Speed of Answer - Avaya CMS r19

Status
Not open for further replies.

Chris B

Systems Engineer
Aug 3, 2022
5
US
Screenshot_2022-11-15_132100_pkt9cx.png


We changed our Service Levels this morning and I am having a tough time with the reporting of it. We want 60% of our calls answered in 40 seconds or less. Between 10 and 10:30, our Avg Speed of Answer is showing 24 seconds, but for some reason, only 52% of our calls were answered within 40 seconds? I am not sure if I am overlooking something or what but the math just isn't making sense to me.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top