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Average length of conference calls?

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glarkin

glarkin

IS-IT--Management
Feb 26, 2002
175
US
I use Crystal Reports 8.5 to create custom reports from our SCCS 4.2 system. I was asked for a on the average length of DN outbound conference calls made by some of our agents. Using dAgentPerformanceStat I can get the number of conference calls per agent but how do I determine the amount of DNOutCallsTalkTime associated with a conference call? I've tried the call-by-call stats as well but had no luck, plus they only go back for a few days and we need to report for the past month or so. Thanks,

Greg
 
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