We have NICE Perform (9.0) and are looking to implement storage center with EMC. I need to figure out approximately how much drive space we'll need. Anyone have an average amount of space used for xx amount of time?
Our call centers handle approximately 100,000 calls per month, with an average talk time of 3 minutes.
Even if someone only has an average file size (nmf or aud) for a 3 minute call, I can do the math from there to figure out approximate storage needs for different lengths of time.
Our call centers handle approximately 100,000 calls per month, with an average talk time of 3 minutes.
Even if someone only has an average file size (nmf or aud) for a 3 minute call, I can do the math from there to figure out approximate storage needs for different lengths of time.
