Avaya Workspace - No voice capability

[ChiefPriest Abrantie]

I have an agent that is able to make outbound calls using Avaya Equinox but on the Avaya workspace it displays no voice capability and the outbound column is grayed out. I have deleted user on ACCS and on IP Office and waited a while before creating again with same extension but still same feedback. But when i create a new extension for the the same agent that problem does not happen. How do i resolve the issue with the current extension ?

 

[sizbut]

I'm no expert on Workspace and Spaces Calling, but its could be a Workspaces license issue for the user. The new extension is probably being granted a trial license which allows it to make calls whilst the existing users license has expired.

Stuck in a never ending cycle of file copying.