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Avaya Workplace Issues

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DTechNation

Systems Engineer
Oct 31, 2023
5
US
Hello,

We are running Aura 10.1 with Avaya SBCs

On our Workplace Client, we have Push Notifications running via Avaya Cloud for both Android and iOS

We are experiencing 2 issues:

1. On mobile, 1 of every 5 calls inbound to the user will show the call, promptly end the call, and immediately restart the call again. This appears like a double call and shows 2 calls in history on mobile, but just the one call on a J series phone (as long as centralized call history is not enabled). Any idea why this retried call occurs and how to stop it?

2. When updating presence for a user when the app is stale, many times it does not update the users presence until they attempt it a second time. Annoying when some users believe they are in one status, but it never actually “took”

Appreciate it!
 
Apologies!

I will create a post in the CM forum

Thank you
 
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