Avaya Workplace Failover to Secondary

[lleeNC]

All,

Has anyone been able to get Avaya Workplace to successfully failover to the Secondary in the event that the Primary fails/goes down?

Customer is on 11.1. They also have a unique FQDN setup along with a 3rd Party Certificate. No SBC.

We did some maintenance last night and noticed that their Avaya Workplace users didn't failover at all. All the 9608 phones failed over to the secondary just fine.

Thanks

 

[lleeNC]

So, going through the resiliency documentation. I found this bit,

Note from Avaya,
- For resilience to work, all servers within the network must be part of the same domain.
- For all Avaya Vantage™ and Avaya Workplace Client, the address supplied for the failover server will either be the failover system's FQDN or it's IP address. • If the failover server FQDN address System > LAN > VoIP is set, that address is provided to the clients as the failover address. This requires that the failover server's FQDN is resolvable through the customer's network back to the IP address of the system in order for resiliency to work. • If the failover FQDN is not set, then the system's IP address is provided to the clients as their failover server address.


So I have instructed the customer to provide a secondary FQDN within the domain. We will also generate a certificate from the Primary and load it onto the Secondary.

This should fix the issue....