Juancho2015
Technical User
Hi.
A customer of mine has Avaya WFO, ACR and QM, release 12.0. Recently noticed that evaluation reporting does not bring data when dates related to 2018 are requested. The platform was working fine for the last four years. Actually, reports related for dates previous to 2018 are working fine.
Opened a service request at Avaya Support, but in the mean time I´m looking for other oppinions.
I can see new evaluatios have been made during current year.
Thanks in advance.
A customer of mine has Avaya WFO, ACR and QM, release 12.0. Recently noticed that evaluation reporting does not bring data when dates related to 2018 are requested. The platform was working fine for the last four years. Actually, reports related for dates previous to 2018 are working fine.
Opened a service request at Avaya Support, but in the mean time I´m looking for other oppinions.
I can see new evaluatios have been made during current year.
Thanks in advance.