Avaya Website - Sold To Number required

[SNSSMIS]

I am the customer, not a vendor. Unable to log on to Avayas website without the sold to number. As a end user and administrator of the BCM450 product you would think that Avaya would allow access to the knowledgebase and fixes that may become available.
Should I be able to obtain a sold to number from my vendor?
I used to log on to Nortel site without one.

 

[oldestgeek]

Yes, your vendor should give you the sold-to number and that should allow you access to documentation for that product.

 

[GordonKapesMZ4]

Yes, it's quite unfortunate. All of the Task Based guides and helpful information that was free on Nortel's site, now requires you to have a "sold to" number.

If you buy anything black market, you won't have access to any documentation, like in the past.

 

[GordonKapesMZ4]

unlike in the past I mean, sorry.

 

[dibthree]

Avaya is super strict about the Sold-To number issues because of all the gray market stuff getting sold on the internet. If you bought it through an Authorized Avaya Business Partner getting the Sold-To number is simple, just give them a call. If you bought it the non-legit way you might be out of luck - a lot of that equipment comes out of Asia.

In the old days no one buying off the internet cared much. Now in the world of IP where we have to regenerate Key Codes it has become a very big deal.

One power outage that forces you to do a re-install and you end up having to re-buy all your licensing.

The documentation of course resides on the system itself so you do have access to that.

As with all the major manufacturers to get access to patches and the like you must work with your Authorized Dealer or have an Avaya Maintenance Contract on the system. Same think as Cisco but Cisco calls it Smart-Net.

 

[SNSSMIS]

Now that the 450 is up and running... there is alot of documentation available in the application launcher. even notifies of updates available! Sweet!
migration took 2 hours to load. we should have told everyone to delete faxes too. thanks for you responses.