Avaya Vectoring - Recieving ANI from IVR 1

[ineedinfo]

Hello. We are are using vectoring programming to converse and pass ANI to the IVR which it receives. However; when the IVR send the call back to vector control and pass back the ANI we are not receiving to maintain account verification or screenpops.

In the vector step we do have the collect 10 digit then queue to live agent. Other than receiving the ANI back, the call is flowing properly and of course, the IVR team is saying; "Hey, we are passing you the ANI!". Any additional thoughts would be greatly appreciated.

 

[DAVIDPAYNE]

The collect step does not collect ANI information, unless the IVR is converting it into DTMF tones.