Avaya Vantage Security Certification issue

[Derricklc]

I need some help please if anyone has any input to my issue. When administering the Vantage K175 and I go to login in with UN and PW I receive SIP Login Failure message stating: There is a problem with the security certificate required for VoIP phone service.

I have followed these steps and not getting anywhere with the issue.

1. SystemManagerCA.pem file via System Manager Web Console, under Services, click Security > Certificates > Authority. Rename the downloaded file to .txt.
2. Avaya SIP product CA via On System Manager Web Console, click Elements > Inventory > Manage Elements,Select the Session Manager instance.In the More Actions field, select Configure Trusted Certificates.Select Avaya SIP Product CA certificate from the list (SECURITY_MODULE_HTTP).Export and rename it to .txt.

In the 46xxsettings file, mention this file names (including .txt file extension )in TRUSTCERTS , and load it to Vantage

 

[biglebowski]

Have you put a copy of the txt cert on the utility server for it to load?

 

[Derricklc]

Yes I have and then loaded it to the vantage device.

 

[gwebster]

Do you have any other SIP (J100, Worplace,..) working successfully with certificates?

 

[biglebowski]

Use the SECURITY_MODULE_SIP instead of the http one.