Avaya Vantage K175 Limited Service

[FFrey]

There is an error in Equinox that States: Login error - VOIP service is currently available with limited service. We can call in and out of the phones but have been unable to get video calls to work. The camera button is gray'd out. We have also entered a Voice Mail Number on the user form in session manager but when you press the Equinox voice mail button is states there is no number configured to access voicemail. Seems as though we are missing something. All these phones are on the corporate network not going through our SBCE.

 

[Wanebo]

Licensing issue?

 

[FFrey]

@wanebo if it is a licensing issue Im not sure what license is needed/missing.

 

[Wanebo]

Validate that you have power user licenses assigned.

 

[FFrey]

@wanebo we have Avaya Aura not Avaya IPO.

 

[t2true]

I get the "VOIP service is currently available with limited service" error due to certificate and/or TLS configuration. I am trying to resolve it.

 

[FFrey]

@t2true I also feel this is due to a certificate issue.

 

[FFrey]

Any Luck @t2true?

 

[dialtonebone]

Obtain the devices log and see what the actual error is. While it is frustrating to get these logs sometimes, it is also the quickest way to pin point the issue. You may also be able to see something in a traceSM (turn on TLS trace too).

Also, does the CM station have Video enabled?