Avaya Support Ticket

[davea2]

So I open an SR with Avaya for an IPOCC related issue.
I get a reply asking for 16 bits of information, configs, traces etc. ALL of which relate to the IP Office and none to an IPOCC system

So, no one has even read the ticket details I provided and instead I get a generic standard reply asking for a plethora of non related information.

We pay how much for this support?

(not looking for help, just wanted to have a rant )

 

[Tihana]

Same with every SR I open.
I assume they try to copy the config to their lab system and try to repeat the logs to see if they can reproduce them.
First they think it's because of wrong IP Office/ IPOCC configuration, and then they say it works fine on their system or by far my favorite 'Works as designed'.