Avaya Softconsole 1.5.3 1

[pichels]

Hi-

Newbie to this forum and Avaya phone systems - please bear with me - hope I am in the right forum.

We need to know how to clear or change the password for the Avaya - soft console program/software.
Not the config manager - but the console software itself.
Is the username/password or ext/passcode in system Programming on server?

There is a login Settings section where we think may be the extension and passcode that is responsible for the app gaining access to the phone system/server/switch?

My question is that in case we need to create a new profile or install the software on another/new machine...

We currently get autologged into the software upon login w/ a certain domain user account that was setup a long time ago by an Avaya tech.
We no longer have support.

Hope this makes sense - thanks for any help.

-SP

 

[montyzummer]

what do you see when you log on ?, you have just come from the ipo forum ,

is it a grey or blue screen?

APSS (SME)
ACSS (SME)

 

[pichels]

Hi-

Looks like a grey screen - here is a nsnapshot attached.

-SP

 

[montyzummer]

you are using an old definity prologic softconsole , this is a old software and you will need to get into the actuall PBX to change any settings , efectivly all you are seeing are other users etc, if you can find out the PBX type i will advise how i can try and get you on it , but need to know it is what i think it is ...its 21.20 here so i will reply at 9amm GMT

APSS (SME)
ACSS (SME)

 

[pichels]

Thanks - we are in CST.
That would be at 4AM our time.

I think it is on the PBX as well.
Trying to get access and will invite any steps to how to change on the phone system/PBX.
Cheers.

-SP

 

[montyzummer]

genrally you need the clan or server ip address and need a tool called ASA then you can log in with a dadmin account , but you will need the password fromyoure maintainer or its $$$$$$$$$$$$$$$$$$$$$$$$$$$from avaya to reset and there is no back door no nothing , sorry!

APSS (SME)
ACSS (SME)

 

[pichels]

HI-

We have access to ASA - Avaya Site Admin now - PBX.
Do you know where do we change password for the softconsole?

Thanks much,

-SP

 

[montyzummer]

yes can you type "disp sys cust" , "disp con all" "and disp cap" post the results and i will show you how to get youre own log on.

If you get a bit of software called snadboy revalation and look at youre properties of youre connection in ASA second tab in top left , it will show you the stared out password get that and i can get you in , and we can look to add some su or dadmin access...but i want some pink star loving for this (shameless i know)

APSS (SME)
ACSS (SME)

 

[pichels]

Hi again -

Already have my own login - not sure of sufficient rights though - I think I am an admin.
Another admin setup my acct.

Here are the results...sorry about the formatting - will this do?
( Of course you can have a pink star)



OPTIONAL FEATURES

G3 Version: V13
Location: 1 RFA System ID (SID): 74622
Platform: 7 RFA Module ID (MID): 1

USED
Platform Maximum Ports: 900 275
Maximum Stations: 205 167
Maximum XMOBILE Stations: 0 0
Maximum Off-PBX Telephones - EC500: 5 1
Maximum Off-PBX Telephones - OPS: 0 0
Maximum Off-PBX Telephones - SCCAN: 0 0
OPTIONAL FEATURES

IP PORT CAPACITIES USED
Maximum Administered H.323 Trunks: 10 0
Maximum Concurrently Registered IP Stations: 450 31
Maximum Administered Remote Office Trunks: 450 0
Maximum Concurrently Registered Remote Office Stations: 450 0
Maximum Concurrently Registered IP eCons: 2 1
Max Concur Registered Unauthenticated H.323 Stations: 0 0
Maximum Video Capable H.323 Stations: 0 0
Maximum Video Capable IP Softphones: 0 0
Maximum Administered SIP Trunks: 1 1

Maximum Number of DS1 Boards with Echo Cancellation: 30 0
Maximum TN2501 VAL Boards: 0 0
Maximum G250/G350/G700 VAL Sources: 10 2
Maximum TN2602 Boards with 80 VoIP Channels: 0 0
Maximum TN2602 Boards with 320 VoIP Channels: 0 0
Maximum Number of Expanded Meet-me Conference Ports: 0 0


OPTIONAL FEATURES

Abbreviated Dialing Enhanced List? y Audible Message Waiting? y
Access Security Gateway (ASG)? n Authorization Codes? y
Analog Trunk Incoming Call ID? y Backup Cluster Automatic Takeover? n
A/D Grp/Sys List Dialing Start at 01? y CAS Branch? n
Answer Supervision by Call Classifier? y CAS Main? n
ARS? y Change COR by FAC? n
ARS/AAR Partitioning? y Computer Telephony Adjunct Links? n
ARS/AAR Dialing without FAC? n Cvg Of Calls Redirected Off-net? y
ASAI Link Core Capabilities? n DCS (Basic)? n
ASAI Link Plus Capabilities? n DCS Call Coverage? n
Async. Transfer Mode (ATM) PNC? n DCS with Rerouting? n
Async. Transfer Mode (ATM) Trunking? n
ATM WAN Spare Processor? n Digital Loss Plan Modification? y
ATMS? y DS1 MSP? n
Attendant Vectoring? y DS1 Echo Cancellation? y



Emergency Access to Attendant? y IP Stations? y
Enable 'dadmin' Login? y Internet Protocol (IP) PNC? n
Enhanced Conferencing? y ISDN Feature Plus? n
Enhanced EC500? y ISDN Network Call Redirection? n
Enterprise Survivable Server? n ISDN-BRI Trunks? y
Enterprise Wide Licensing? n ISDN-PRI? y
ESS Administration? n Local Survivable Processor? n
Extended Cvg/Fwd Admin? y Malicious Call Trace? y
External Device Alarm Admin? y Media Encryption Over IP? y
Five Port Networks Max Per MCC? n Mode Code for Centralized Voice Mail? n
Flexible Billing? n
Forced Entry of Account Codes? y Multifrequency Signaling? y
Global Call Classification? y Multimedia Appl. Server Interface (MASI)? n
Hospitality (Basic)? y Multimedia Call Handling (Basic)? y
Hospitality (G3V3 Enhancements)? y Multimedia Call Handling (Enhanced)? y
IP Trunks? y



Multinational Locations? n Station and Trunk MSP? n
Multiple Level Precedence & Preemption? n Station as Virtual Extension? y
Multiple Locations? y
System Management Data Transfer? n
Personal Station Access (PSA)? y Tenant Partitioning? y
Posted Messages? y Terminal Trans. Init. (TTI)? y
PNC Duplication? n Time of Day Routing? y
Port Network Support? n Uniform Dialing Plan? y
Usage Allocation Enhancements? y
Processor and System MSP? n TN2501 VAL Maximum Capacity? y
Private Networking? y
Processor Ethernet? y Wideband Switching? y
Wireless? n
Remote Office? y
Restrict Call Forward Off Net? y
Secondary Data Module? y



Call Center Release: 3.0

ACD? y Reason Codes? n
BCMS (Basic)? y Service Level Maximizer? n
BCMS/VuStats Service Level? y Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? n Service Observing (Remote/By FAC)? y
Business Advocate? n Service Observing (VDNs)? y
Call Work Codes? y Timed ACW? y
DTMF Feedback Signals For VRU? n Vectoring (Basic)? y
Dynamic Advocate? n Vectoring (Prompting)? y
Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? y
EAS-PHD? n Vectoring (3.0 Enhanced)? n
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? y
Lookahead Interflow (LAI)? n Vectoring (CINFO)? y
Multiple Call Handling (On Request)? y Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? y Vectoring (Holidays)? y
PASTE (Display PBX Data on Phone)? y Vectoring (Variables)? n



VDN of Origin Announcement? y VuStats? y
VDN Return Destination? y VuStats (G3V4 Enhanced)? y


USED
Logged-In ACD Agents: 40 6

Logged-In IP Softphone Agents: 40 0


Basic Call Setup? y
Basic Supplementary Services? n
Centralized Attendant? n
Interworking with DCS? n
Supplementary Services with Rerouting? n
Transfer into QSIG Voice Mail? n
Value-Added (VALU)? n



Product ID Rel. Limit Used
IP_API_A : 4 0
IP_API_B : 10 0
IP_Phone : 450 31
IP_ROMax : 450 0
IP_Soft : 5 0
IP_Soft 5 : 110 0
IP_eCons 1 : 2 1
oneX_Comm : 450 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0


Product ID Rel. Limit Used
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0
: 0 0

-----------------------------------------------

disp con all - will not work?


"all" is an invalid identifier; please press HELP
Command: display console-parameters

------------------------------------------------

SYSTEM CAPACITY

Current System Memory Configuration: G3xV13
System
Used Available Limit
-----------------------

AAR/ARS
AAR/ARS Patterns: 26 228 254
Inserted Digit Strings: 1 1199 1200

ABBREVIATED DIALING (AD)
AD Entries Per System: 735 11265 12000
AD Personal Lists Per System: 127 2273 2400

ADJUNCT SWITCH APPLICATION INTERFACE (ASAI)
Active Controlling Associations: 0 2000 2000
Notification Requests: 0 300 300
Simultaneous Active Adjunct Controlled Calls: 0 600 600



System
Used Available Limit
-----------------------

ATTENDANT SERVICE
Attendant Positions: 2 14 16
Queue Length: 0 80 80
Queue/Call Status Buttons: 2 10853 10916+

Authorization Codes: 0 5000 5000


BASIC CALL MANAGEMENT SYSTEM (BCMS)
BCMS Measured Agents: 6 394 400
BCMS Measured ACD Members: 7 993 1000
BCMS Measured Splits/Skills: 14 85 99
BCMS Measured VDNs: 39 60 99


System
Used Available Limit
-----------------------
CALL COVERAGE
Coverage Answer Groups: 1 199 200
Coverage Paths: 8 1992 2000

Call Pickup Groups: 1 799 800

Call Records: - - 723

CALL VECTORING/CALL PROMPTING
Total Vector Directory Numbers: 369 143 512
Meet-me Conference VDNs per system: 0 175 175
Maximum Number of Expanded Meet-me Conf. Ports: 0 0 0
Total Vectors Per System: 80 176 256
Meet-me Conference vectors per system: 0 20 20
BSR Application-Location Pairs Per System: 0 2560 2560
Background BSR Poll VDNs: 0 5 5


System
Used Available Limit
-----------------------

DATA PARAMETERS
Administered Connections: 0 128 128
Alphanumeric Dialing Entries: 0 200 200

DIAL PLAN
Extensions: 615 2885 3500
Miscellaneous Extensions: 451 449 900
UDP Extension Records: 0 10110 10110

Digital Data Endpoints: 0 800 800

Expansion Port Networks: 0 2 2

Facility Busy Indicators: 19 10853 10916+

System
Used Available Limit
-----------------------
HUNT GROUPS, SPLITS, OR SKILLS
Groups/Splits/Skills: 17 82 99
Administered Logical Agents: 0 1500 1500
Administered Logical Agent-Skill Pairs: 0 6000 6000
Logged-In ACD Agents: 6 34 40
Logged-In Advocate Agents: 0 500 500
Logged-In IP Softphone Agents: 0 40 40
Group Members Per System: 106 894 1000
CMS Measured ACD Members: 80 920 1000
Dynamic Queue Slots Per System: 0 1000 1000
Queue/Call Status Buttons: 42 10853 10916+

Intercom Groups Per System: 0 32 32
Modem Pool Groups Per System: 0 5 5
Personal CO Line (PCOL) Trunk Groups: 0 200 200


System
Used Available Limit
-----------------------
RECORDED ANNOUNCEMENTS/MUSIC/AUDIO SOURCES
Analog Queue Slots: 0 150 150
Extension-Source Combinations: 36 2964 3000
TN2501 VAL Boards: 0 0* 0
Media Gateway vVAL Sources: 2 8 10
TN2602 Boards with 80 VoIP Channels: 0 0 0
TN2602 Boards with 320 VoIP Channels: 0 0 0

TEMPORARY SIGNALING CONNECTIONS (TSC)
Administered TSCs: 0 128 128
NCA-TSC Calls: 0 256 256

System
Used Available Limit
-----------------------
TRUNKS
DS1 Circuit Packs: 4 396 400
DS1 With Echo Cancellation: 0 400 400
ICHT For ISDN/SIP Trunks: 16 272 288
ISDN CBC Service Selection Trunks: 0 10 10
Trunk Groups: 9 90 99
Trunk Ports: 108 342 450
H.323 Trunks (included in 'Trunk ports'): 0 10 10
Remote Office Trunks (included in 'Trunk ports'): 0 450 450
SBS Trunks (included in 'Trunk ports'): 0 1000 1000
SIP Trunks (included in 'Trunk ports'): 1 0 1

System
Used Available Limit
-----------------------
VOICE TERMINALS
Station Button Memory (units): 8 % 92 % 667200
Customized Button Labels: 0 % 100 % 54400
Station Records: 167 1864* 2400
Station Records Used By TTI(Not Shared): 54
Station Records Used By TTI(Shared): 17
Stations (includes BRI stations): 165 - -
Stations With Port: 148
Stations Without Port: 17
Other Stations: 2 - -
TTI Ports: 71 - -
Auto Moves Stations: 0 5000 5000
Administered IP SoftPhones: 4 - -
Video Capable H.323 Stations: 0 0 0
Video Capable IP Softphones: 0 0 0
ISDN BRI Endpoint And Trunk Ports: 0 1000 1000



TOTAL LICENSED CAPACITY
License
Used Available Limit
-----------------------
Station and Trunk Ports: 275 625 900
Station Capacity: 167 38 205
SBS Stations: 0 500 500
Radio Controllers: 0 0 0
Wireless Terminals: 0 0 0
XMOBILE Stations: 0 0 0
EC500: 0
DECT: 0
PHS: 0

Off-PBX Telephone - EC500: 1 4 5
Off-PBX Telephone - OPS: 0 0 0
Off-PBX Telephone - SCCAN: 0 0 0
Off-PBX Telephone Memory (units): 0% 100% 972000


CONCURRENT REGISTRATION COUNTS
Currently System
Registered Available Limit
-----------------------------
IP Stations: 31 419 450
IP Stations in TTI State: 0 - -
IP Attendant Consoles: 1 1 2
Remote Office Stations: 0 450 450
Unauthenticated H.323 Stations: 0 0 0



System System
ID Rel Regist. Avail. Limit ID Rel Regist. Avail. Limit
--------------------------------------------------------------------------------
IP_API_A : 0 4 4 :
IP_API_B : 0 10 10 :
IP_Phone : 31 419 450 :
IP_ROMax : 0 450 450 :
IP_Soft : 0 5 5 :
IP_Soft 5 : 0 110 110 :
IP_eCons 1 : 1 1 2 :
oneX_Comm : 0 450 450 :
: :
: :


CURRENT SYSTEM INFORMATION

Software Load: R013x.01.2.632.1
Memory Configuration: G3xV13
Offer Category: A

LAST TRANSLATION LOADED INFORMATION

Software Load: R013x.01.2.632.1
Memory Configuration: G3x(large)
Offer Category: A

-----------------------------------------------------


Ok - please let me know if yo;d prefer in a file - I'll try to do that - if possible.

Thanks again.

-SP

 

[montyzummer]

Right ok you are on a G3 Definity , for the softconsole it is just a station on the system , if you call softconsole what number would you have to dial?

APSS (SME)
ACSS (SME)

 

[pichels]

Hi-

We dial 6200 for softconsole.
Thx.

-SP

 

[montyzummer]

so type ch sta 6200 then you will see the passsword information , make sure you do a save trans after making the changes

APSS (SME)
ACSS (SME)

 

[pichels]

Hi-

Actually it is ch attend 6200 - we found the answer after poking around.

Thanks for the other commands.

-SP

 

[montyzummer]

sorry my bad i noticed it was an e console too late and was just replying with that command ....but glad you are sorted , just so you know if you have the software still you are licenced for one more user of this type ....oh and thankyou for the *

APSS (SME)
ACSS (SME)