Hi all and firstly Happy New Year!
I am struggling with something I'm hoping someone can help with.
We are on a CM6 system with SM version 6.3.18.0.631804 with an Avaya SBC that we connect our remote users to, then to our SM.
Connectivity is fine and the phone works as it should with one exception:
When the user is connected to a call (trunk call or internal) and another call comes in and rings on the same call appearance, the CONNECTED call will disconnect without warning. You can answer the second call without issue.
Anyone ever heard of this or can aid in something to try?
Reviewed the config and it looks good?
Thanks in advance.
I am struggling with something I'm hoping someone can help with.
We are on a CM6 system with SM version 6.3.18.0.631804 with an Avaya SBC that we connect our remote users to, then to our SM.
Connectivity is fine and the phone works as it should with one exception:
When the user is connected to a call (trunk call or internal) and another call comes in and rings on the same call appearance, the CONNECTED call will disconnect without warning. You can answer the second call without issue.
Anyone ever heard of this or can aid in something to try?
Reviewed the config and it looks good?
Thanks in advance.