Hi,
We practice Service Observing for our agents, now we need to give choice for caller to define if he wants that the call can be observed or not.
My idea is to create a second route (VDN, Vector and Skill) and to specify that when the caller's choice is to don't observe his call, the call must be treated using the second route.
So my question is how to don't observe agent when his call is received using the second router?
Thanks.
regards.
We practice Service Observing for our agents, now we need to give choice for caller to define if he wants that the call can be observed or not.
My idea is to create a second route (VDN, Vector and Skill) and to specify that when the caller's choice is to don't observe his call, the call must be treated using the second route.
So my question is how to don't observe agent when his call is received using the second router?
Thanks.
regards.