Avaya Setup Question

[Jeremiah8]

I have been tasked with switching my company's phone system over from older Meridian phones to the Avaya IP Office. Below are our requirements and below that is what equipment we have so far.

12 Analog trunk lines
5 Remote Users (3 will be in a fixed location that will be connecting to the primary location via VPN, 2 will be remote so users can work from home)
14 Physical handsets (which can use hands-free headsets)

1x Avaya Small Office Edition
5x Phone Manager Pro w/ SoftPhone licenses
1x IP5420 Phone

For the price I'd like to go with the IP5402 phones, but I've been told those don't support headsets.

I have been working with a reseller and originally I was told that the IP Office Small edition was able to have a daughter card installed to give me 4 more analog trunks. Later I was told it's not possible. Does anyone have any suggestions for a setup that will meet our needs?

Jeremiah

 

[mforrence]

The Small Office only supports 4 analog trunks. In theory you may be able to make it work via a T1 rig, but you'd be asking for trouble. The right control would be 406V2. 5402 phones can support traditional headsets with external amplifier box - they just don't have a headset jack in base. Find a local Avaya Business Partner and work with them to come up with a working configuration.
Mike

 

[jconrad0305]

you will need a 406 v2 with a atm 16 module and a VCM 4 or 8

 

[gknight1]

How do you plan on supporting 14 physical handsets. The SOE on has 8 digital ports and 4 POTS ports, thats only 12 ports total for physical phones.

 

[kwing112000]

I have a PRI card in a Small office for testing and it seems to work ok. I do not have it out being used all the time but i have not had any issues when testing.

 

[tlpeter]

you realy need a 406 with the atm expansion mudule and a digital 16 expansion module (for the 5410 phones and headsets)
for the vcm card i think you need an vcm 8
i don't know where you are from but 2 bri cards or a pri card is much better than 12 analog trunk lines
bri and pri gives you more featers like DDI,twinning etc etc

 

[aarenot]

would really suggest a circuit, not the analog, so many more features available with the pri for instance. the small office ipo is not going to get the job done, consider another processor unit.