I was just informed by my business partner that Avaya is restructuring their advanced T3+ customer technical support center policies and operations, such that all required technical support services will require mandatory customer system/site registration. Beginning Sept 1/07 in addition to any business partner maintenance agreements or T&M type agreements your systems MUST be registered with Avaya for support and of course its not cheap.
In addition I'm told Avaya has introduced cost based changes to end customer logins with MSP access. That is access to commands such as test, busyout, reset, clear, ping etc.
This one is hard to swallow... $0.896/monthly per software defined port for access to these commands!
Any feedback on the above would be appreciated... thanks
In addition I'm told Avaya has introduced cost based changes to end customer logins with MSP access. That is access to commands such as test, busyout, reset, clear, ping etc.
This one is hard to swallow... $0.896/monthly per software defined port for access to these commands!
Any feedback on the above would be appreciated... thanks