Are any of you out there updating your Avaya servers using Linux operating system to whatever the current release of Linux is out? Or are you leaving as is after install? We do not have any Linux trained staff and are contemplating sending someone to a class...otherwise we would have to pay our BP to do the updates.
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Avaya Servers using Linux Operating System (Updates)
- Thread starter demanding
- Start date
AvayaTier3
Technical User
Avaya's modified version of linux is your server's operating system. Avaya's kernel, security, CM Service Packs, and CMM updates modify the linux software when installed.
You should not and most likely cannot put non-Avaya linux updates in without root access and it would not be something you should do.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
You should not and most likely cannot put non-Avaya linux updates in without root access and it would not be something you should do.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #4
Thanks. Let me rephrase. I understand that Avaya modifies the Linux OS to make it more secure...so we would have to pull updates down from there. So, the question remains - are you doing this yourself or having a 3rd party install for you? Additionally, are there any clear, mindless instructions out there how to perform this task and how to verify success afterwards? Also - I'm researching Avaya's site now and so far, no reference to Linux OS updates...am I to understand they incorporate any system related patches along w/the Linux updates? And what is "ISO" as noted in this below?
Session Manager 5.2 SP3 Installer ISO
Session Manager 5.2 SP3 Installer ISO
AvayaTier3
Technical User
These issues are more widespread than linux and s8xx servers.
Many platforms have other vendors software.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
AvayaTier3
Technical User
More examples
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
AvayaTier3
Technical User
No matter what the platform, updates for FW, kernel, security, etc. are changed based on Avaya's need to address issues that affect their products which is based on Avaya's design for the platform.
You as a customer cannot modify something because you think you should based on something you or your managers are reading and think that this is something you must have.
Avaya supports their product based on their design. They cannot possibly support all the platforms if they turn you loose to add fixes that are not tested in the Avaya labs. If a fix is needed, it will be considered and well tested and supportable before it's rolled out to customers. (In a perfect world)
Read you maintenance contract and see if it would not be voided if you install your own software and let users use the platform for something Avaya did not design it for.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
You as a customer cannot modify something because you think you should based on something you or your managers are reading and think that this is something you must have.
Avaya supports their product based on their design. They cannot possibly support all the platforms if they turn you loose to add fixes that are not tested in the Avaya labs. If a fix is needed, it will be considered and well tested and supportable before it's rolled out to customers. (In a perfect world)
Read you maintenance contract and see if it would not be voided if you install your own software and let users use the platform for something Avaya did not design it for.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
- Thread starter
- #8
We have NO intention of altering anything. We are just trying to gather information. I asked specific questions above that were not answered. I still feel like I'm on a wild goose chase. I understand that Avaya receives the Linux OS and then makes modifications to it. And I understand that they post updates on their site - what I'm trying to ascertain is where these are (and you provided a hint to that) and it appears that those updates are applied along with a SEPARATE update for firmware and/or patches. What I'm trying to understand also is how do we apply these updates to LINUX devices since we do not have any Linux staff (or does that even matter).
Avaya stripped the OS to the bone and only left what was needed.
When there is an issue then Avaya makes a patch or a maintenance release.
These releases can be downloaded from the support site.
It could be behind a login and you really should know how to update the PBX.
BAZINGA!
I'm not insane, my mother had me tested!
When there is an issue then Avaya makes a patch or a maintenance release.
These releases can be downloaded from the support site.
It could be behind a login and you really should know how to update the PBX.
BAZINGA!
I'm not insane, my mother had me tested!
AvayaTier3
Technical User
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
AvayaTier3
Technical User
ASA docs may have details you are looking for
RHSA docs may have details about linux issues you are looking for
Avaya Security
Vulnerability Classification:
Kernel Service Packs are cumulative and KERNEL-2.6.18-
128.7dt4.tar.gz included all fixes in Communication Manager
5.2.1 Kernel Service Pack #1 and Kernel Service Pack #2
Security Vulnerabilities Resolved in Kernel Service Pack #1
(KERNEL-2.6.18-128.AV7b.tar.gz)
ASA Number Communication
Manager 5.2.x
SIP Enablement
Services 5.2.x
ASA-2009-409 Low Low
ASA-2009-502 Medium Medium
ASA-2010-001 Low Low
ASA-2010-012 Medium Medium
Security Vulnerabilities Resolved in Kernel Service Pack #2
(KERNEL-2.6.18-128.AV7c.tar.gz)
ASA Number Communication
Manager 5.2.x
SIP Enablement
Services 5.2.x
ASA-2010-026 Medium Medium
Mitigation: Apply KERNEL-2.6.18-128.7dt4.tar.gz to S8300 Servers running
Communication Manager 5.2.1
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
latitude12
Technical User
Avaya supply Linux kernel updates as patches. You can get them from support.avaya.com, but you'll need an appropriate login. You don't require any Linux knowledge to install them, but they are generally service impacting and if you make a mistake/the patch doesn't apply properly you probably won't be able to fix it. Be aware of your limits and check your contract with your BP to see what happens if you break something when trying to self-maintain.
demanding,
If I read this correctly, you want to know if we have BP's or other outside "consultants" do our patches? If this is the question, the answer is sometimes. It just depends on the size of the system and amount of time required to accomplish. Service Packs are pretty easy to do, it just takes a little time. Major releases, I usually bring in the BP...
Thanks
“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”
- Epicurus
If I read this correctly, you want to know if we have BP's or other outside "consultants" do our patches? If this is the question, the answer is sometimes. It just depends on the size of the system and amount of time required to accomplish. Service Packs are pretty easy to do, it just takes a little time. Major releases, I usually bring in the BP...
Thanks
“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”
- Epicurus
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