Avaya SBM24 not detecting in phone model 9641GS

[rinchuraj]

Hi ,
I was trying to install and configuring the button module SBM24 in Avaya 9641GS phone and it's not succeeded. Just getting a light indication only and configuration is not reflecting to the module.
Is there any compatibility issue with this button module in first level...

Please advise...

 

[Okkie26]

Did you put the power switch to H on the back of the phone?

 

[Nutritional_Info]

Is the IPO on release 9.0 or higher? The SBM24 wasn't compatible with the 9641G's until 9.0

"IP Office 6.0 to 8.1 - Compatible with Avaya 9630, 9630G, 9640, 9640G, 9650, an 9650C IP telephones. Can add up to 3 SBM24 modules per phone; up to 42 SBM24s per system.
IP Office 9.0 or higher - Compatible with Avaya 9608, 9611G, 9630, 9630G, 9640, 9640G, 9641G, 9650, and 9650C IP telephones. Can add up to 3 SBM24 modules per phone; up to 42 SBM24s per system.