Have had this issue before but lost the notes on how to turn it off. You can lock out trunk groups with the console and has happened at one of my locations. The light above the top left button shouldn't be lite red. Anyone know the key sequence to turn it off.
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Avaya S8500 definity g3 console trunk group control
- Thread starter Kaos99
- Start date
AvayaTier3
Technical User
Attendant Control of Trunk Group Access
"act-tr-grp" Activate trunk group access; allows the attendant to control a
trunk group. All calls going to the trunks are routed to the attendant.
"deact-tr-g" Deactivate trunk group access; allows the attendant to release
control of a trunk group.
Press "act-tr-grp" or "deact-tr-g" button then Press trunk-group select button
with Control light.
Call purpose indicators
The following is a list of call purpose indicators that are displayed when calls
are redirected to the attendant console or to a backup telephone:
tc - Trunk Control. Indicates that a user attempted to place a call using a
trunk that has controlled access.
ct - Controlled Termination Restriction Call. Indicates that a user or an
outside caller attempted to make a call to an extension, but the called
extension has Termination Restriction applied.
The trunk group select buttons have 3 status lamps associated with each
button.
- Control - This lamp is on if the trunk group has controlled restrictions
administered.
- Warning - This lamp is on when some trunks are busy. Select an alternate
trunk group if possible, or use this group if necessary.
- Busy - This lamp is on when all the trunks in a trunk group are busy. You
must select another trunk group or try again later.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
"act-tr-grp" Activate trunk group access; allows the attendant to control a
trunk group. All calls going to the trunks are routed to the attendant.
"deact-tr-g" Deactivate trunk group access; allows the attendant to release
control of a trunk group.
Press "act-tr-grp" or "deact-tr-g" button then Press trunk-group select button
with Control light.
Call purpose indicators
The following is a list of call purpose indicators that are displayed when calls
are redirected to the attendant console or to a backup telephone:
tc - Trunk Control. Indicates that a user attempted to place a call using a
trunk that has controlled access.
ct - Controlled Termination Restriction Call. Indicates that a user or an
outside caller attempted to make a call to an extension, but the called
extension has Termination Restriction applied.
The trunk group select buttons have 3 status lamps associated with each
button.
- Control - This lamp is on if the trunk group has controlled restrictions
administered.
- Warning - This lamp is on when some trunks are busy. Select an alternate
trunk group if possible, or use this group if necessary.
- Busy - This lamp is on when all the trunks in a trunk group are busy. You
must select another trunk group or try again later.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
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