Good morning.
What happens is that after the message plays, there is silence for a long time, then the system responds "for help press *h....
please make selection now or be disconnected..." So if you press 0, it responds that that is an invalid option, but you can start
playing around in the voice mail system at that point, which is what we don't want to happen.
We've tried changing the disconnect value, but that didn't fix it.
Here is the mailbox configuration (doesn't include everything; only what I *think* are the important items):
Class of Service: CustomCos
Switch number: 1
Community ID: 1
Addressing format: EXT
Login Announcement Set: System
Call Answer Primary Announcement Set: System
Call Answer Secondary Announcement Set: System
Permissions
Type: BulletinBoard Announcement Control: NO Outcalling: NO
Priority Message: No Broadcast: NONE MCAPI Access: NO
MCAPI Message Transfer: No Fax Creation: NO Trusted server access: NO
Incoming MB Order: FIFO, Retention Time: NEW - 10 days; Retention Time Unopened: 10 days; Category order: NUO; Retention time,old: 10
Outgoing MB Order:FIFO, Retention Time, File - 10; Category order: unfda; Delivered/Non - 5
Voice Mail Message, Max Length - 1200; Min needed - 32; Call Answer - 1200;Minimum needed - 8
End of Message Warning Time - 0; Max Mailing LIsts - 25; Mailbox Size - 8400;
Total Entries in all lists - 250; Minimum guarantee - 0
As far as creating a VDN is concerned, I have no idea of what that is or how to create one. I'm hoping that there is just a simple
change to the mailbox that will fix this. Appreciate all of your help! Thank-you very much.