David Haig
IS-IT--Management
Hi all
Using CCMS 7.0.4
Working with Visual Studio 2017 on Windows 7 Pro
I'm looking for some help with the Avaya RTD and RSM SDK's especially the RSM one. I have looked at the documentation in DevConnect and have repurposed the original programme to write the output to JSON but I cannot understand the output of the mRcv.exe for the Agents output - basically the HI and LO output (example below).
"AgentIdHi": 4294967295,
"AgentIdLo": 4294914568,
I do understand the Skillset output but am having problems with linking the id to the name of the skillset - the demo programme does not seem to run (neither does the RTDView which refuses to login) so any help overall would be appreciated.
The project is to create new wallboards to merge data from our ERP systems with the call centre data
Cheers,
David
Using CCMS 7.0.4
Working with Visual Studio 2017 on Windows 7 Pro
I'm looking for some help with the Avaya RTD and RSM SDK's especially the RSM one. I have looked at the documentation in DevConnect and have repurposed the original programme to write the output to JSON but I cannot understand the output of the mRcv.exe for the Agents output - basically the HI and LO output (example below).
"AgentIdHi": 4294967295,
"AgentIdLo": 4294914568,
I do understand the Skillset output but am having problems with linking the id to the name of the skillset - the demo programme does not seem to run (neither does the RTDView which refuses to login) so any help overall would be appreciated.
The project is to create new wallboards to merge data from our ERP systems with the call centre data
Cheers,
David