Avaya Proactice Contact Editor (AU file Format)

[harryhoudini66]

We are in the process of testing a virtual campaign and am encountering issues witht he recording I am using. I recorded the message using Audiocity in the u-Law format (8K,16Bit,Mono). Everytime I test the campagin, all I hear is static.

I pulled a sample of a working recording and saw that it was au 44100, 16Bit, Stereo so I recorded the message using that format and that did not work either.

I used Windows Sound Recording and recorded again in u-Law format, 8k,8bit,Mono and the same results.

Anyone using a specific program to record these announcements? Any guides out there?

Thanks,

Harry

 

[harryhoudini66]

Okay, looks like the dialer needed a reboot after the file was uploaded.

thanks,

 

[Coineandude]

The docs specify u-Law, 8KHz, 8 bit, mono
We use an app called Audacity to modify and convert audio to the required format.

And yes, the dialer requires a reboot for newly uploaded messages to be available.