Avaya Phones Rebooting Constantly at Remote Sites

[Scott Gelhot]

Hey Everyone,

Hopefully someone might be able to help out. I am having issues with phones at the remote sites rebooting randomly. No reboots at the main HQ site. We have a total of 15 offices total. We currently have an Avaya IP Office 500V2 at out main HQ have Velocloud SDWAN Appliances connecting all of our remote sites back to HQ. The SDWAN is providing the tunnel back to HQ to get to the call server. All the phones are pretty much 9611G phones. I have consulted our SDWAN provider, ISP's, and anyone else that I thought could help. There is no pattern to the reboots whatsoever. The main avaya control unit has been replaced as well but did not fix anything. The errors in the text below show a keep alive timeout and is usually shows in the log when the phone reboots. I can provide more details but wanted to see if anyone came across this issue in the past.

2019-02-25T10:20:10 43364215mS H323Evt: SetOperational 1952 10.0.100.2:49226 to 1
2019-02-25T10:20:10 43364272mS H323Evt: Keep-alive time-out on 3064 (keep_alive_count 0)
2019-02-25T10:20:10 43364272mS H323Evt: GK: Unregister endpoint Prolink_5c73184775946e35 for extension 3064 reason 2
2019-02-25T10:20:10 43364272mS CMExtnEvt: Lloyd Hall:3064 ExtnFault now 1
2019-02-25T10:20:10 43364275mS CMExtnTx: v=3064, p1=8317


Thanks
Scott

 

[teletechman]

You might want to put this in the IP Office forum you might get better responses.
Mike