Avaya PBX 8800 Unable to Make SIP Calls

[nyy1023]

We had a power event that took the PBX down. When the PBX booted up we are no longer able to have calls route.

The call flow:
Call from my mobile > ATT IPFlex BVoIP Carrier Network > Cisco CUBE SBC > ip 172.25.125.52 (SIP INVITE SENT) > Call routes back out based on rules (back through the same flow) > and Terminates to Amazon Connect

We have no users on the PBX
We have several legacy DID's that point outside the office to Amazon Connect

I am unable to ping 172.25.125.52 which is the "gateway" for the PBX - identified as vgw - which I can only assume is short for voice gateway. I can trace the network cable from my switch interface to the back of the PBX.

From here I am lost on where to look, what commands to use to troubleshoot.

I can see the following for our trunks:

Here is the li config all:

CCNA, CCNP

 

[Sean655]

You have 9 media gateways offline. Do 'list media' and 'status media-gateway'
They may be online but their network switch/uplink could be down.

 

[nyy1023]

Network side - I have verified the network switch it is connected to. The interface is up/up. I can see the mac address in the CAM table. I cannot ping the ip associated with the sip invite. I have rebooted, changed cables - and nothing has helped network related. I am more familiar with network than telephony so that part was easy. The avaya side is a bit more difficult.

Yes, those media gateways were LSP's at remote sites. All of those units have been removed and decommissioned, no longer in use.

My issue is with the SIP trunk to the SBC (ATT) circuit.

I know the IP address I am sending the SIP invite to but I have no idea where it is in the PBX or how to check and see what is being used to send calls to the SIP trunk.

Here are some additional screen shots:
li media

li trunk

li sig

cor

li vdn 74700 <- this is the number I am trying to test with.

Output from the Cisco CUBE SBC
SIP: (1163) Group (a= group line) attribute, level 65535 instance 1 not found.
001320: Aug 20 11:28:01.012: //1163/9046BD568226/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:7347614700@172.25.125.52:5060 SIP/2.0
Via: SIP/2.0/UDP 172.25.125.50:5060;branch=z9hG4bK4D20
From: "PROQUEST LLC " <sip:4195084166@172.25.125.50>;tag=387B638-1052
To: <sip:7347614700@172.25.125.52>
Date: Thu, 20 Aug 2020 15:28:01 GMT
Call-ID: 9047597E-E23011EA-822C8A36-F657892F@172.25.125.50
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 2420555094-3794801130-2183563830-4132931887
User-Agent: Cisco-SIPGateway/IOS-15.4.3.M6
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1597937281
Contact: <sip:4195084166@172.25.125.50:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 66
P-Asserted-Identity: "PROQUEST LLC " <sip:4195084166@172.25.125.50>
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 296

v=0
o=CiscoSystemsSIP-GW-UserAgent 615 7734 IN IP4 172.25.125.50
s=SIP Call
c=IN IP4 172.25.125.50
t=0 0
m=audio 16694 RTP/AVP 18 0 100
c=IN IP4 172.25.125.50
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:100 telephone-event/8000
a=fmtp:100 0-15
a=ptime:20

SIP: (1163) Group (a= group line) attribute, level 65535 instance 1 not found.
001321: Aug 20 11:28:03.012: //1163/9046BD568226/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:7347614700@172.25.125.52:5060 SIP/2.0
Via: SIP/2.0/UDP 172.25.125.50:5060;branch=z9hG4bK4D20
From: "PROQUEST LLC " <sip:4195084166@172.25.125.50>;tag=387B638-1052
To: <sip:7347614700@172.25.125.52>
Date: Thu, 20 Aug 2020 15:28:03 GMT
Call-ID: 9047597E-E23011EA-822C8A36-F657892F@172.25.125.50
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 2420555094-3794801130-2183563830-4132931887
User-Agent: Cisco-SIPGateway/IOS-15.4.3.M6
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1597937283
Contact: <sip:4195084166@172.25.125.50:5060>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 66
P-Asserted-Identity: "PROQUEST LLC " <sip:4195084166@172.25.125.50>
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 296

v=0
o=CiscoSystemsSIP-GW-UserAgent 615 7734 IN IP4 172.25.125.50
s=SIP Call
c=IN IP4 172.25.125.50
t=0 0
m=audio 16694 RTP/AVP 18 0 100
c=IN IP4 172.25.125.50
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:100 telephone-event/8000
a=fmtp:100 0-15
a=ptime:20

001322: Aug 20 11:28:03.872: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
CANCEL sip:7347614700@32.253.26.194:5060 SIP/2.0
Via: SIP/2.0/UDP 12.194.44.37:5060;branch=z9hG4bKs3vd9h102gll2ac2mqb0.1
CSeq: 3 CANCEL
From: "PROQUEST LLC " <sip:4195084166@12.194.44.37:5060>;tag=7228444807661762_c2b09.2.3.1593670954015.0_5216205_10368049
To: <sip:7347614700@32.253.26.194>
Call-ID: 6515846488890189@c2b09_2_3
Max-Forwards: 67
Content-Length: 0


001323: Aug 20 11:28:03.876: //1162/9046BD568226/CCAPI/cc_api_call_disconnected:
Cause Value=16, Interface=0x152FD35C, Call Id=1162
001324: Aug 20 11:28:03.876: //1162/9046BD568226/CCAPI/cc_api_call_disconnected:
Call Entry(Responsed=FALSE, Cause Value=16, Retry Count=0)
001325: Aug 20 11:28:03.876: //1163/9046BD568226/CCAPI/ccCallDisconnect:
Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
001326: Aug 20 11:28:03.876: //1163/9046BD568226/CCAPI/ccCallDisconnect:
Cause Value=16, Call Entry(Responsed=FALSE, Cause Value=16)
001327: Aug 20 11:28:03.876: //1162/9046BD568226/CCAPI/ccCallDisconnect:
Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
001328: Aug 20 11:28:03.876: //1162/9046BD568226/CCAPI/ccCallDisconnect:
Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
001329: Aug 20 11:28:03.876: //-1/xxxxxxxxxxxx/SIP/Error/sipUtilPvtVerifyIfRestricted:
From header is restricted
001330: Aug 20 11:28:03.876: //-1/xxxxxxxxxxxx/SIP/Error/sipUtilPvtVerifyIfRestricted:
Content-Length header is restricted
001331: Aug 20 11:28:03.876: //-1/xxxxxxxxxxxx/SIP/Error/sipUtilPvtVerifyIfRestricted:
To header is restricted
001332: Aug 20 11:28:03.876: //-1/xxxxxxxxxxxx/SIP/Error/sipUtilPvtVerifyIfRestricted:
Call-Id header is restricted
001333: Aug 20 11:28:03.876: //-1/xxxxxxxxxxxx/SIP/Error/sipUtilPvtVerifyIfRestricted:
Via header is restricted
001334: Aug 20 11:28:03.876: //-1/xxxxxxxxxxxx/SIP/Error/sipUtilPvtVerifyIfRestricted:
Cseq header is restricted
001335: Aug 20 11:28:03.876: //1162/9046BD568226/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 12.194.44.37:5060;branch=z9hG4bKs3vd9h102gll2ac2mqb0.1
From: "PROQUEST LLC " <sip:4195084166@12.194.44.37:5060>;tag=7228444807661762_c2b09.2.3.1593670954015.0_5216205_10368049
To: <sip:7347614700@32.253.26.194>
Date: Thu, 20 Aug 2020 15:28:03 GMT
Call-ID: 6515846488890189@c2b09_2_3
CSeq: 3 CANCEL
Content-Length: 0


001336: Aug 20 11:28:03.876: //1162/9046BD568226/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 487 Request Cancelled
Via: SIP/2.0/UDP 12.194.44.37:5060;branch=z9hG4bKs3vd9h102gll2ac2mqb0.1
From: "PROQUEST LLC " <sip:4195084166@12.194.44.37:5060>;tag=7228444807661762_c2b09.2.3.1593670954015.0_5216205_10368049
To: <sip:7347614700@32.253.26.194>;tag=387C744-A32
Date: Thu, 20 Aug 2020 15:28:03 GMT
Call-ID: 6515846488890189@c2b09_2_3
CSeq: 3 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.4.3.M6
Reason: Q.850;cause=16
Content-Length: 0


001337: Aug 20 11:28:03.900: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:7347614700@32.253.26.194:5060 SIP/2.0
Via: SIP/2.0/UDP 12.194.44.37:5060;branch=z9hG4bKs3vd9h102gll2ac2mqb0.1
CSeq: 3 ACK
From: "PROQUEST LLC " <sip:4195084166@12.194.44.37:5060>;tag=7228444807661762_c2b09.2.3.1593670954015.0_5216205_10368049
To: <sip:7347614700@32.253.26.194>;tag=387C744-A32
Call-ID: 6515846488890189@c2b09_2_3
Max-Forwards: 67
Content-Length: 0


001338: Aug 20 11:28:03.900: //1162/9046BD568226/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x152FD35C, Tag=0x0, Call Id=1162,
Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
001339: Aug 20 11:28:03.900: //1162/9046BD568226/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
001340: Aug 20 11:28:03.900: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001341: Aug 20 11:28:03.900: :cc_free_feature_vsa freeing 19C74A68
001342: Aug 20 11:28:03.900: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001343: Aug 20 11:28:03.900: vsacount in free is 2
001344: Aug 20 11:28:59.488: //1161/87537671821F/CCAPI/cc_api_call_disconnect_done:
Disposition=-11, Interface=0x152FD35C, Tag=0x0, Call Id=1161,
Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
001345: Aug 20 11:28:59.488: //1161/87537671821F/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
001346: Aug 20 11:28:59.488: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001347: Aug 20 11:28:59.488: :cc_free_feature_vsa freeing 19C746E8
001348: Aug 20 11:28:59.488: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001349: Aug 20 11:28:59.488: vsacount in free is 1
001350: Aug 20 11:29:03.876: //1163/9046BD568226/CCAPI/cc_api_call_disconnect_done:
Disposition=-11, Interface=0x152FD35C, Tag=0x0, Call Id=1163,
Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
001351: Aug 20 11:29:03.876: //1163/9046BD568226/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
001352: Aug 20 11:29:03.876: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001353: Aug 20 11:29:03.876: :cc_free_feature_vsa freeing 19C747C8
001354: Aug 20 11:29:03.876: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

001355: Aug 20 11:29:03.876: vsacount in free is 0
789SBC03#

CCNA, CCNP