Avaya Partner ACS SMDR Connection help

[Leonard4]

We have an Avaya/Lucent Partner ACS system, Model 103G. I'm trying to get our SMDR to work and have had no luck so far. We purchased a 355A adapter and have both a 25 pin to 9 pin gender/size adapter and a null modem cable that I've tried to connect with. I've tried using HyperTerminal direct to Com1 using 1200 Baud, 9600 Baud, 19200 Baud, 8 Data Bits, No Parity, 1 Stop Bit, 2 Stop Bits, and all three Xon/Xoff, Hardware, and None for error correction. Same result with all settings, a blinking cursor and nothing flowing in. I've gotten readings off the smdr port with a multi meter so I know its wired to send out and a signal is trying to be sent but nothing works.

Anyone have any advice? We're using a network cable that works on other PC's so I know the cable is good, is there some special wiring thats needed? I recall seeing something like the SMDR port only uses 2 lines, a ground and the signal send?

 

[Leonard4]

Guess I should add that Feature 59 shows our version: P ACS R5.0 C01

 

[TouchToneTommy]

Don't use a null modem cable.

1200-N-8-1 No Flow Control

 

[Leonard4]

Tried that with a straight through network cable to the 355A adapter hooked to a 25 to 9 gender changer on a DB9 serial port using Com1 on HyperTerminal, just returns a blinking cursor once I make a connection.

 

[TouchToneTommy]

It's SMDR - It's a one way channel, from the SMDR port to your PC. Pressing Enter on the PC won't do anything.


Normally, as soon as you connect the buffered call data will start flowing to you.

 

[Leonard4]

And thats the problem, once we connect, nothing flows in, just a blank terminal screen. Is there a master setting that enables or disables the SMDR, or is the SMDR always "on"?

I've tested the connections on the adapters and everythings coming into the right pins, just nothing shows up.

 

[tiver43809]

Did you get this going yet?

 

[Leonard4]

Never did get it working. I'd like to but everything i tried resulted in the same thing, blinking cursor in hyper terminal.

 

[skip555]

so was this a "real 355" or a home brew ?

I carry a couple or real 355's in the bag for testing but make my own to leave on site

 

[TouchToneTommy]

This is a pretty old topic, but did you ever try it without the null modem cable? I know you referenced "a straight through network cable to the 355A adapter", but I'm asking about from the 355 to the PC.

 

[Leonard4]

Yes its a real 355A adapter, bought from some online site that another post referenced. I've opened it and it has a resistor or two inside.

I tried a straight through network cable from the SMDR port to the 355A connected to the serial port and when i try to connect, it doesn't return anything. Also tried a twisted pair network cable, same thing. Finally tried a null modem cable to put the adapter on the 9 pin serial instead of the 25 pin and got the same results. I'm under the assumption that either the adapter is bad (unlikely) or the SMDR port is off (?) or bad.

 

[allisland]

Serial port to db9 to db25 into 355af to straight ethernet cable into smdr and verify serial port.
And as to settings in hyper term it will out put to TTT 's 1200-N-8-1 and none, or 1200-n-8-2 and x-on x-off, leave connected and make a call in and out, see if it outputs as soon as you hang up.
As to the blinking cursor you'll get one even when not connected.