Avaya Partner ACS Paging Issue

[melbs1]

Had an Avaya ACS R3.0 powered off for 3 days - power outage while closed. Did need to reset day/time.

Power back up and paging is dead. The amp also has an FM tuner and it plays over the speakers so it should be fine.
PagePal interface has a steady green light blinking so it supposedly is fine. It is set to DL
I changed out the line cord from page port to pagepal. I put a butt set on the wires that connect to the amp and dialed 70 to page, I hear the initial page tone but after that I can not hear words or DTMF tones.

Paging over the phones (*70) works fine.

Any ideas on what I should check? Thanks in advance.

 

[TouchToneTommy]

The line cord needs to be 4 wire. The signal coming out of the PagePal is not amplified, it is intended to be the input to the amplifier, so use your butt set on monitor on that side as well.

If you can not get it to work with Intercom 70, for testing purposes you could set it to LS and try a CO port or SA and try an extension port. Get the manual here

http://www.pagepac.com/pdfs/pagepal.pdf

 

[melbs1]

Thanks. The line cord is 4 wire. did not put butt set on output of acs page port though.

I have an open station port I could try, do I need to program anything different to use the station port other than the setting on pagepal? probably have that ext in calling group?

I also have a bogen zpm-3 zone controller I could try in place of pagepal, I have always used them with Nortel, I assume they'll work with ACS.

 

[cvrbob]

you can still hear music even when the paging side is bad , to check remove the music and add the page lead to the music side to test

 

[melbs1]

Thx. unfortunately the FM tuner is built into the amp itself. That is how I tested the speakers to be sure that was not the issue. It could be the amp channel is blown I suppose. Not sure what happened.