Hello
Please could anyone help with a script I am trying to write as I am quite new to the world of orchestration designer.
I have a script at the moment which is a call handler and plays unforeseen messages if no agents are available which is working.
I am trying to change this script so the end user can press a digit to then opt out & leave a VM or stay in the holding waiting for the next available agent.
Any guidance would be much appreciated.
*/
GIVE RINGBACK
IF NOT OUT OF SERVICE skillset_cv THEN
QUEUE TO SKILLSET skillset_cv WITH PRIORITY priority_cv
WAIT 2
ELSE
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT n_msg
END VOICE SESSION
DISCONNECT
END IF
WAIT 5
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT one_msg
END VOICE SESSION
SECTION Loop
GIVE RINGBACK
WAIT 15
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT two_msg
END VOICE SESSION
EXECUTE Loop
Please could anyone help with a script I am trying to write as I am quite new to the world of orchestration designer.
I have a script at the moment which is a call handler and plays unforeseen messages if no agents are available which is working.
I am trying to change this script so the end user can press a digit to then opt out & leave a VM or stay in the holding waiting for the next available agent.
Any guidance would be much appreciated.
*/
GIVE RINGBACK
IF NOT OUT OF SERVICE skillset_cv THEN
QUEUE TO SKILLSET skillset_cv WITH PRIORITY priority_cv
WAIT 2
ELSE
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT n_msg
END VOICE SESSION
DISCONNECT
END IF
WAIT 5
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT one_msg
END VOICE SESSION
SECTION Loop
GIVE RINGBACK
WAIT 15
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT two_msg
END VOICE SESSION
EXECUTE Loop