Avaya Orchestration Designer

[ashenj]

We have call flow its directed to the SKILL -

But customer need to remove the skill and forwarded that call to mobile number -

Any idea how to do that

 

[bignose21]

Always used to script as was ex Nortel (AACC with AML) so used to it and haven't worked on them for some time, in a script you use ROUTE CALL but in a flow I think you want to add a Finish Block, give it a name, set controlled or not depending on if you want the AACC to stay in control of the call in case it fails etc, select Route Call, add destination DN. In CS1000 would have used a Phantom or an ACD to forward to the Mobile and put that internal number in the script.

 

[jimbojimbo]

Normally you don't send a call directly to a Skill but instead to a VDN. This way vector processing can be performed to look at items such as hours, staffed, etc. If you are using a VDN then you point the VDN to a vector which routes the call where you want and handles error processing in the event the destination is not available (routable). No changes in the IVR would be required. This of course assumes you have unique outbound destinations from the IVR.