Hello world of Avaya people.
I am trying to understand Avaya orchestration designer, and I have a call handler script which is coming up with a syntax error at the end of the script saying 'An end of file has been encountered in the script in the middle of a statement'. Being quite new to this I do not understand as to why. Any help would be much appreciated.
The script basically is if all agents are not available then play a message, and then allow them to leave a VM or stay waiting and then loop the last message.
GIVE RINGBACK
IF NOT OUT OF SERVICE skillset_cv THEN
QUEUE TO SKILLSET skillset_cv WITH PRIORITY priority_cv
WAIT 2
ELSE
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT unforeseen_msg
COLLECT 1 DIGITS INTO dn1_cv
END VOICE SESSION
WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE
WAIT 5
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT c_msg
END VOICE SESSION
WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE
SECTION Loop
GIVE RINGBACK
WAIT 25
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT c_msg
END VOICE SESSION
WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE
EXECUTE Loop
I am trying to understand Avaya orchestration designer, and I have a call handler script which is coming up with a syntax error at the end of the script saying 'An end of file has been encountered in the script in the middle of a statement'. Being quite new to this I do not understand as to why. Any help would be much appreciated.
The script basically is if all agents are not available then play a message, and then allow them to leave a VM or stay waiting and then loop the last message.
GIVE RINGBACK
IF NOT OUT OF SERVICE skillset_cv THEN
QUEUE TO SKILLSET skillset_cv WITH PRIORITY priority_cv
WAIT 2
ELSE
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT unforeseen_msg
COLLECT 1 DIGITS INTO dn1_cv
END VOICE SESSION
WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE
WAIT 5
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT c_msg
END VOICE SESSION
WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE
SECTION Loop
GIVE RINGBACK
WAIT 25
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT c_msg
END VOICE SESSION
WHERE dn1_cv EQUALS
VALUE 1: ROUTE CALL phantom DN to VM
DEFAULT: DISCONNECT
END WHERE
EXECUTE Loop