Avaya OneX Telecommute - No RONA issue

[TrishaDev]

Hello -

We have Avaya OneX for our WFH Reps that currently take calls through their cell phone.

One Agent's calls do not RONA - they go to her voice mail. I believe it must be a setting on their phone as other Reps calls do RONA.

Do any of you have any ideas?

Thank you.