Avaya OneX "Booting Phase 1 From 1"

[CChambleeJr]

I have an Avaya OneX Deskphone model 9641G that displays a strange sequence of messages upon bootup. This one displays "OneX 9641", followed by "Booting Phase 1 From 1" for a few minutes, then the display switches to the more familiar Avaya color screen, showing four "progress" dots moving left to right. It stops at four dots, and appears to be frozen. I have thousands of these 9641G desk sets, and I have never seen this behaviour. Can anyone enlighten me? Is this some kind of special "test" firmware that somehow got released on a phone from the factory or refurb center?

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Chuck Chamblee
ACSS (CM) | CTP | A+ ce | Security+ ce

 

[montyzummer]

Is this not for VPN phones see the below document and the pres shared key info.If you can get into craft menu you should be able to flash the phone by statically assigning and re flashing the firmware.

https://downloads.avaya.com/css/P8/documents/100072456

https://downloads.avaya.com/css/P8/documents/101008050

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[gwebster]

Send it back to whoever you bought it from and ask for a new unit.