Some of our sales reps are going to setup with OneX Communicator and OneX Agent. The will setup using One Voice as the backbone. In regards to reporting I understand it is is pulled using CMS Supervisor.
Question I have is this. Is there a way to build in tracking for sales or no sales. For instance, we have an agent logged in and he receives a call and makes a sale on the call. Would it possible to use OneX Communicator or maybe a feature code to record a sale or no sale? Then later we can pull a report with CMS to check the statistics.
I'm new to One X and CMS, but we have voice engineers that will be doing the programming. Not sure if a feature like this would require other 3rd party software or not.
Thanks,
Andy
Question I have is this. Is there a way to build in tracking for sales or no sales. For instance, we have an agent logged in and he receives a call and makes a sale on the call. Would it possible to use OneX Communicator or maybe a feature code to record a sale or no sale? Then later we can pull a report with CMS to check the statistics.
I'm new to One X and CMS, but we have voice engineers that will be doing the programming. Not sure if a feature like this would require other 3rd party software or not.
Thanks,
Andy