DennisVstar
Technical User
Hello Everyone,
Longtime lurker, first time poster.
Way back when we were in the office we had set up information screens running CMS reports to update the floor on wait and service levels.
Now that we're home we want to give the agents information concerning the skills relevant to them.
We gave all stations in use by agent 40 buttons for all 40 skills all set up as. vu-display fmt:1 ID: X
Where x is the skill nr.
They can open the VU stats screen in the OneX agent and it shows a list of their skills and the needed info.
Before they see it, they have to select it. But it shows up as this:
If people want to see the skill, they have to count out everything. Isn't there a way to have it show the name or just ID as well?
Longtime lurker, first time poster.
Way back when we were in the office we had set up information screens running CMS reports to update the floor on wait and service levels.
Now that we're home we want to give the agents information concerning the skills relevant to them.
We gave all stations in use by agent 40 buttons for all 40 skills all set up as. vu-display fmt:1 ID: X
Where x is the skill nr.
They can open the VU stats screen in the OneX agent and it shows a list of their skills and the needed info.
Before they see it, they have to select it. But it shows up as this:
If people want to see the skill, they have to count out everything. Isn't there a way to have it show the name or just ID as well?