Avaya One-X not syncing with IPO

[cgillis]

We recently upgraded our IPO from 8.1_69 to 9.1.10_192. The One-X service is running on a 2008 R2 server. After the upgrade, One-X initially syncs so we have all the current users, however, at some point, the DSML-Provider component failed and the global resynchronisation continues to fail so any new users added to our IPO are not able to use One-X. We are planning on reinstalling One-X, but scheduling with our Avaya partner has been an issue, and my concern is that the sync will break again after some time. Does anybody know what might cause the sync to break? I tried to force the resynch, but it fails. The IPO unit is reachable when I run the IPO Connection diagnostic from One-X.

Not sure if it helps, but here is the info from the 1XIPODirService log file after I force the resync:

2017-07-27 09:37:25,444 ERROR HttpClientService - getConnection(), IOException because: Connection timed out: connect. Stacktrace:
java.net.ConnectException: Connection timed out: connect
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.

http://www.http.HttpClient.openServer(Unknown

Source)
at sun.net.

http://www.http.HttpClient.openServer(Unknown

Source)
at sun.net.

http://www.http.HttpClient.<init>(Unknown

Source)
at sun.net.

http://www.http.HttpClient.New(Unknown

Source)
at sun.net.

http://www.http.HttpClient.New(Unknown

Source)
at sun.net.

http://www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown

Source)
at sun.net.

http://www.protocol.http.HttpURLConnection.plainConnect(Unknown

Source)
at sun.net.

http://www.protocol.http.HttpURLConnection.connect(Unknown

Source)
at com.avaya.ipodirservice.http.HttpClientService.getConnection(HttpClientService.java:718)
at com.avaya.ipodirservice.http.HttpClientService.getConnection(HttpClientService.java:380)
at com.avaya.ipodirservice.http.HttpClientService.getDirectoryEntries(HttpClientService.java:163)
at com.avaya.ipodirservice.wstransfer.ResourceManagerImpl.synchronizeGlobal(ResourceManagerImpl.java:406)
at com.avaya.ipodirservice.wstransfer.SynchronizeGlobalThread.run(SynchronizeGlobalThread.java:79)
2017-07-27 09:37:46,446 ERROR HttpClientService - getConnection(), IOException because: Connection timed out: connect. Stacktrace:
java.net.ConnectException: Connection timed out: connect
at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.

http://www.http.HttpClient.openServer(Unknown

Source)
at sun.net.

http://www.http.HttpClient.openServer(Unknown

Source)
at sun.net.

http://www.http.HttpClient.<init>(Unknown

Source)
at sun.net.

http://www.http.HttpClient.New(Unknown

Source)
at sun.net.

http://www.http.HttpClient.New(Unknown

Source)
at sun.net.

http://www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown

Source)
at sun.net.

http://www.protocol.http.HttpURLConnection.plainConnect(Unknown

Source)
at sun.net.

http://www.protocol.http.HttpURLConnection.connect(Unknown

Source)
at com.avaya.ipodirservice.http.HttpClientService.getConnection(HttpClientService.java:718)
at com.avaya.ipodirservice.http.HttpClientService.getConnection(HttpClientService.java:380)
at com.avaya.ipodirservice.http.HttpClientService.getDirectoryEntries(HttpClientService.java:163)
at com.avaya.ipodirservice.wstransfer.ResourceManagerImpl.synchronizeGlobal(ResourceManagerImpl.java:406)
at com.avaya.ipodirservice.wstransfer.SynchronizeGlobalThread.run(SynchronizeGlobalThread.java:79)
2017-07-27 09:38:07,456 ERROR HttpClientService - getConnection(), IOException because: Connection timed out: connect for IP Office (Our IPO IP address)
2017-07-27 09:38:07,456 ERROR HttpClientService - getConnection(), IOException even after 3 retries. Exception Stacktrace:
java.net.ConnectException: Connection timed out: connect