Avaya One-X Error 19060

[reco98]

When user is using Avaya One-X Agent.
Some of her calls go in and out. The customer can't hear the agent.
The error log show Error 19060 and Error 15304.
Where can I find out what these error mean?

2020-06-15 07:24:31,909 ERROR 19060 Avaya.OneXAgent.CMService.Commands.LoginCommand LoginResponse rawxml = <LoginResponse xmlns="

http://xml.avaya.com/endpointAPI">

<clientId>1</clientId>
<requestId>10</requestId>
<statusCode>0</statusCode>
<reason>success</reason>
</LoginResponse>
2020-06-15 07:24:32,501 ERROR 15304 Avaya.OneXAgent.CMService.Commands.RefreshCapabilitiesCommand response is null. Maybe request RefreshCapabilitiesRequest timed out or does not require a response

 

[bahmonkeys]

You will need to give more information.
Is this person working remotely?
Has this worked before?

 

[reco98]

This person is working remotely.
It's happening to about five agents. But not everyone.

 

[derfloh]

Are we talking about IP Office?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[reco98]

No. not IP Office. These Agents log through a VPN to connect to the Network.
Click on the One-X Agent to work remotely.

 

[bahmonkeys]

This is the wrong forum as this is for the IP Office, please open a thread in the Aura section