Avaya One-X Agent

[pkenagy2]

We recently have converted some 6424's to 9608's. Those with the 9608's, they use at their desk, but also would like to use remote and sometimes in the office.
When our agents login, they are able to login initially with their extension and password, but when they go to the "login" tab and enter their agent ID and PW, it says AGENT LOGIN Failed. Am I missing something on the 9608's to allow them to connect? With the IP phone, they are able to still connect remotely using one-x agent if they use a 6424 that we have not yet transitioned to a 9608.
It fails on our network and at home with same error. Or a setting in One-X agent???
HELP!!!!
Thank you in advance as always for your help!!

 

[avAyATEKky]

Check to see if the extension is set to allow ip softphone (page 1)
If the Agent ID is using passwords, is it correct? Try without a Agent ID Password

If you are able to log into the 1x agent softphone, but can not log the actual agent ID in. Then there is a setting issue (password, license, etc.)


Today Makes Tomorrow

 

[Stinney]

Are they auto-answer agents? If so, one-x agent has to be configured for auto-answer.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius