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Avaya one-X Agent freezing when putting a call on hold

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RGil21

RGil21

Technical User
Sep 4, 2020
3
US
This is my first time posting here.

I have a few Agents who have issues with Avaya when putting a call on hold, Avaya freezes or goes unresponsive. Some are using Avaya one-X agent via computer and others routed to a cell phone.

- We are using one-X Agent
- Avaya one-X agent – 2.5.14
- I believe the softphone is running in H.323

If anyone can offer some guidance with this please let me know. I will try to provide as much troubleshooting info as possible.
 
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